{"id":14336,"date":"2025-07-05T19:20:05","date_gmt":"2025-07-05T19:20:05","guid":{"rendered":"https:\/\/launchx431.si\/?page_id=14336"},"modified":"2026-09-05T08:41:44","modified_gmt":"2026-09-05T08:41:44","slug":"frequently-asked-questions-and-solutions-faq","status":"publish","type":"page","link":"https:\/\/launch431.eu\/de\/frequently-asked-questions-and-solutions-faq\/","title":{"rendered":"H\u00e4ufig gestellte Fragen und L\u00f6sungen (FAQ)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14336\" class=\"elementor elementor-14336\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-negative-gap elementor-element elementor-element-d5e289e e-flex e-con-boxed e-con e-parent\" data-id=\"d5e289e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-sticky-container-lg elementor-element elementor-element-bac91b5 e-con-full wd-col-offcanvas-md-sm wd-col-offcanvas-sm e-flex wd-alignment-left e-con e-child\" data-id=\"bac91b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe05ff2 elementor-widget elementor-widget-wd_mega_menu\" data-id=\"fe05ff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu wd-nav-wrapper\">\n\t\t\t\t\t\t<ul id=\"menu-servis-in-podpora-menu\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-14293\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14293 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/de\/downloads-and-upgrades\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Downloads und Upgrades<\/span><\/a><\/li>\n<li id=\"menu-item-14292\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14292 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/de\/technical-support-and-remote-assistance\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Technischer Support und Remote-Unterst\u00fctzung<\/span><\/a><\/li>\n<li id=\"menu-item-14300\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14300 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/de\/warranty-and-service\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Garantie und Service<\/span><\/a><\/li>\n<li id=\"menu-item-14341\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14341 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/de\/frequently-asked-questions-and-solutions-faq\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">H\u00e4ufig gestellte Fragen und L\u00f6sungen (FAQ)<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f5faa36 e-con-full wd-col-content-md-sm wd-col-content-sm e-flex e-con e-child\" data-id=\"f5faa36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8275f2e elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"8275f2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-8275f2e\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active eael-tab-toggle\" data-tabid=\"8275f2e\">\n            <div class=\"eael-tabs-nav\">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"downloads\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"downloads-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >DOWNLOADS<\/span>                            \n                                                    <\/li>\n                                            <li id=\"technical-assistance\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"technical-assistance-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Technical Assistance<\/span>                            \n                                                    <\/li>\n                                            <li id=\"warranty-and-service\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"warranty-and-service-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Warranty and service<\/span>                            \n                                                    <\/li>\n                                            <li id=\"frequently-asked-questions-faq\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"frequently-asked-questions-faq-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >H\u00e4ufig gestellte Fragen (FAQ)<\/span>                            \n                                                    <\/li>\n                    \n                                  <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"downloads-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"downloads-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Downloads und Updates<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Wo kann ich die Launch X431-App herunterladen?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">You can download it from the official Launch website (launch431.eu) or from Google Play \/ App Store under the name &#8220;X431&#8221;.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Ist das Update kostenlos?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Ja, Updates sind im ersten Jahr nach dem Kauf kostenlos. Nach diesem Zeitraum k\u00f6nnen Sie Ihre Lizenz verl\u00e4ngern.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Wie kann ich die Softwareversion \u00fcberpr\u00fcfen?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">In der App tippen Sie auf \u201eEinstellungen\u201c \u2192 \u201e\u00dcber das Ger\u00e4t\u201c, um die System- und Datenbankversion anzuzeigen.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Muss ich das Ger\u00e4t mit WLAN verbinden?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Ja, um Updates herunterzuladen und zu installieren, muss das Ger\u00e4t \u00fcber WLAN mit dem Internet verbunden sein.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Was passiert, wenn das Update fehlschl\u00e4gt?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Starten Sie die App und das Ger\u00e4t neu und \u00fcberpr\u00fcfen Sie anschlie\u00dfend Ihre Internetverbindung. Wenn das Problem weiterhin besteht, kontaktieren Sie bitte den Support.<\/div><\/details><\/div><div class=\"notranslate\">\u00a0<\/div>                    <\/div>\n\t\t        \n                    <div id=\"technical-assistance-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"technical-assistance-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Technischer Support<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Warum verbindet sich das Ger\u00e4t nicht mit dem Fahrzeug?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Verifica che il quadro sia acceso e che il connettore sia inserito correttamente. Usa una prolunga OBD2 se la presa \u00e8 difficile da raggiungere.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Was soll ich tun, wenn das Ger\u00e4t das Fahrzeug nicht erkennen kann?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Make sure the app is up to date and that you selected the correct brand and model. If needed, try using the universal diagnostic option.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Wie verbinde ich mich \u00fcber Bluetooth mit dem Ger\u00e4t?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Gehen Sie in die Bluetooth-Einstellungen Ihres Smartphones, suchen Sie das Ger\u00e4t mit der Bezeichnung \u201eDBScar\u201c oder \u201eX431\u201c und verbinden Sie sich. Best\u00e4tigen Sie anschlie\u00dfend die Verbindung in der App.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Die App reagiert nicht oder st\u00fcrzt ab.<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Schlie\u00dfen Sie alle Hintergrundanwendungen, starten Sie das Ger\u00e4t neu oder l\u00f6schen Sie bei Bedarf den Cache der Launch-App.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Kann ich Remote-Unterst\u00fctzung erhalten?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Ja. Kontaktieren Sie uns und wir bieten Ihnen Remote-Support \u00fcber TeamViewer oder AnyDesk an.<\/div><\/details><\/div>                    <\/div>\n\t\t        \n                    <div id=\"warranty-and-service-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"warranty-and-service-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Garantie und Service<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Wie lange gilt die Garantie f\u00fcr ein Launch-Ger\u00e4t?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Die Garantie betr\u00e4gt 12 Monate ab dem Kaufdatum und deckt Herstellungsfehler ab.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Was deckt die Garantie ab?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Die Garantie deckt Hardwarefehler ab, umfasst jedoch keine mechanischen Sch\u00e4den, Wassereinwirkung oder Sturzsch\u00e4den.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Wie kann ich die Garantie in Anspruch nehmen?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Sie ben\u00f6tigen die Rechnung, die Seriennummer und eine Beschreibung des Problems. Bitte wenden Sie sich an unsere Serviceabteilung.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Wo befindet sich das Servicezentrum?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">The service center is located in Slovenia \u2013 you will receive the address and instructions once the claim is approved.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Bieten Sie Ersatzger\u00e4te oder Leihger\u00e4te an?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Nach Vereinbarung k\u00f6nnen wir w\u00e4hrend der Reparaturzeit ein Ersatzger\u00e4t zur Verf\u00fcgung stellen.<\/div><\/details><\/div>                    <\/div>\n\t\t        \n                    <div id=\"frequently-asked-questions-faq-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"frequently-asked-questions-faq-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">H\u00e4ufig gestellte Fragen (FAQ)<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Funktioniert das Launch X431 mit allen Autos?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Es unterst\u00fctzt die meisten OBD2-Fahrzeuge ab 1996. Die Kompatibilit\u00e4tsliste finden Sie auf unserer Website.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Wo kann ich ein originales Launch-Ger\u00e4t kaufen?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Auf unserer offiziellen Website oder \u00fcber autorisierte Partner.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Funktioniert das Ger\u00e4t ohne Internet?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Grundfunktionen funktionieren offline, aber f\u00fcr Updates, die Registrierung und einige Funktionen wird eine Internetverbindung ben\u00f6tigt.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Kann ich das Ger\u00e4t an mehreren Fahrzeugen verwenden?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Nat\u00fcrlich! Das Ger\u00e4t ist nicht an ein einzelnes Fahrzeug gebunden \u2013 es funktioniert mit vielen verschiedenen Marken.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Wie lange dauert der Diagnosevorgang?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Die meisten grundlegenden Diagnosescans dauern zwischen 1 und 5 Minuten, je nach Fahrzeug.<\/div><\/details><\/div>                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Downloads and upgrades Technical support and remote assistance Warranty and Service Frequently Asked Questions and Solutions (FAQ) DOWNLOADS Technical Assistance<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14336","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/launch431.eu\/de\/wp-json\/wp\/v2\/pages\/14336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/launch431.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/launch431.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/launch431.eu\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/launch431.eu\/de\/wp-json\/wp\/v2\/comments?post=14336"}],"version-history":[{"count":19,"href":"https:\/\/launch431.eu\/de\/wp-json\/wp\/v2\/pages\/14336\/revisions"}],"predecessor-version":[{"id":19365,"href":"https:\/\/launch431.eu\/de\/wp-json\/wp\/v2\/pages\/14336\/revisions\/19365"}],"wp:attachment":[{"href":"https:\/\/launch431.eu\/de\/wp-json\/wp\/v2\/media?parent=14336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}