{"id":14336,"date":"2025-07-05T19:20:05","date_gmt":"2025-07-05T19:20:05","guid":{"rendered":"https:\/\/launchx431.si\/?page_id=14336"},"modified":"2026-09-05T08:41:44","modified_gmt":"2026-09-05T08:41:44","slug":"frequently-asked-questions-and-solutions-faq","status":"publish","type":"page","link":"https:\/\/launch431.eu\/es\/frequently-asked-questions-and-solutions-faq\/","title":{"rendered":"Preguntas frecuentes y soluciones (FAQ)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14336\" class=\"elementor elementor-14336\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-negative-gap elementor-element elementor-element-d5e289e e-flex e-con-boxed e-con e-parent\" data-id=\"d5e289e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-sticky-container-lg elementor-element elementor-element-bac91b5 e-con-full wd-col-offcanvas-md-sm wd-col-offcanvas-sm e-flex wd-alignment-left e-con e-child\" data-id=\"bac91b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe05ff2 elementor-widget elementor-widget-wd_mega_menu\" data-id=\"fe05ff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu wd-nav-wrapper\">\n\t\t\t\t\t\t<ul id=\"menu-servis-in-podpora-menu\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-14293\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14293 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/es\/downloads-and-upgrades\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Descargas y actualizaciones<\/span><\/a><\/li>\n<li id=\"menu-item-14292\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14292 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/es\/technical-support-and-remote-assistance\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Soporte t\u00e9cnico y asistencia remota<\/span><\/a><\/li>\n<li id=\"menu-item-14300\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14300 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/es\/warranty-and-service\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Garant\u00eda y servicio<\/span><\/a><\/li>\n<li id=\"menu-item-14341\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14341 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/es\/frequently-asked-questions-and-solutions-faq\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Preguntas frecuentes y soluciones (FAQ)<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f5faa36 e-con-full wd-col-content-md-sm wd-col-content-sm e-flex e-con e-child\" data-id=\"f5faa36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8275f2e elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"8275f2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-8275f2e\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active eael-tab-toggle\" data-tabid=\"8275f2e\">\n            <div class=\"eael-tabs-nav\">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"downloads\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"downloads-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >DOWNLOADS<\/span>                            \n                                                    <\/li>\n                                            <li id=\"technical-assistance\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"technical-assistance-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Technical Assistance<\/span>                            \n                                                    <\/li>\n                                            <li id=\"warranty-and-service\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"warranty-and-service-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Warranty and service<\/span>                            \n                                                    <\/li>\n                                            <li id=\"frequently-asked-questions-faq\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"frequently-asked-questions-faq-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Preguntas frecuentes (FAQ)<\/span>                            \n                                                    <\/li>\n                    \n                                  <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"downloads-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"downloads-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Descargas y actualizaciones<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfD\u00f3nde puedo descargar la aplicaci\u00f3n Launch X431?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">You can download it from the official Launch website (launch431.eu) or from Google Play \/ App Store under the name &#8220;X431&#8221;.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfLa actualizaci\u00f3n es gratuita?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">S\u00ed, las actualizaciones son gratuitas durante el primer a\u00f1o despu\u00e9s de la compra. Despu\u00e9s de ese per\u00edodo, puede renovar su licencia.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfC\u00f3mo puedo comprobar la versi\u00f3n del software?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">En la aplicaci\u00f3n, toque \u00ab Ajustes \u00bb \u2192 \u00ab Acerca del dispositivo \u00bb para ver la versi\u00f3n del sistema y de la base de datos.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfNecesito conectar el dispositivo al Wi-Fi?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">S\u00ed, para descargar e instalar actualizaciones, el dispositivo debe estar conectado a Internet mediante Wi-Fi.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfQu\u00e9 ocurre si la actualizaci\u00f3n falla?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Reinicie la aplicaci\u00f3n y el dispositivo, luego verifique su conexi\u00f3n a Internet. Si el problema contin\u00faa, p\u00f3ngase en contacto con el soporte.<\/div><\/details><\/div><div class=\"notranslate\">\u00a0<\/div>                    <\/div>\n\t\t        \n                    <div id=\"technical-assistance-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"technical-assistance-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Soporte t\u00e9cnico<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfPor qu\u00e9 el dispositivo no se conecta al veh\u00edculo?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">V\u00e9rifiez que le contact est mis et que le connecteur est correctement ins\u00e9r\u00e9. Utilisez une rallonge OBD2 si la prise est difficile d\u2019acc\u00e8s.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfQu\u00e9 debo hacer si el dispositivo no puede detectar el veh\u00edculo?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Make sure the app is up to date and that you selected the correct brand and model. If needed, try using the universal diagnostic option.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfC\u00f3mo me conecto al dispositivo mediante Bluetooth?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Vaya a la configuraci\u00f3n de Bluetooth en su tel\u00e9fono, busque el dispositivo etiquetado como \u201cDBScar\u201d o \u201cX431\u201d y con\u00e9ctese. Luego confirme la conexi\u00f3n dentro de la aplicaci\u00f3n.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">La aplicaci\u00f3n no responde o se bloquea.<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Cierre todas las aplicaciones en segundo plano, reinicie el dispositivo o borre la cach\u00e9 de la aplicaci\u00f3n Launch si es necesario.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfPuedo recibir asistencia remota?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">S\u00ed. Cont\u00e1ctenos y le proporcionaremos soporte remoto mediante TeamViewer o AnyDesk.<\/div><\/details><\/div>                    <\/div>\n\t\t        \n                    <div id=\"warranty-and-service-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"warranty-and-service-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Garant\u00eda y servicio<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfCu\u00e1l es la duraci\u00f3n de la garant\u00eda de un dispositivo Launch?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">La garant\u00eda tiene una duraci\u00f3n de 12 meses desde la fecha de compra y cubre defectos de fabricaci\u00f3n.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfQu\u00e9 cubre la garant\u00eda?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">La garant\u00eda cubre los defectos de hardware, pero no incluye da\u00f1os mec\u00e1nicos, exposici\u00f3n al agua o ca\u00eddas.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfC\u00f3mo puedo reclamar la garant\u00eda?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Necesitas la factura, el n\u00famero de serie y una descripci\u00f3n del problema. Por favor, contacta con nuestro departamento de servicio.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfD\u00f3nde se encuentra el centro de servicio?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">The service center is located in Slovenia \u2013 you will receive the address and instructions once the claim is approved.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfOfrecen dispositivos de reemplazo o de pr\u00e9stamo?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Previa acuerdo, podemos proporcionar un dispositivo de reemplazo durante el per\u00edodo de reparaci\u00f3n.<\/div><\/details><\/div>                    <\/div>\n\t\t        \n                    <div id=\"frequently-asked-questions-faq-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"frequently-asked-questions-faq-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Preguntas frecuentes (FAQ)<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfFunciona el Launch X431 con todos los coches?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Es compatible con la mayor\u00eda de los veh\u00edculos OBD2 desde 1996 en adelante. Puede encontrar la lista de compatibilidad en nuestro sitio web.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfD\u00f3nde puedo comprar un dispositivo Launch original?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">En nuestro sitio web oficial o a trav\u00e9s de socios autorizados.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfEl dispositivo funciona sin Internet?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Las funciones b\u00e1sicas funcionan sin conexi\u00f3n, pero se necesita una conexi\u00f3n a Internet para las actualizaciones, el registro y algunas funciones.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfPuedo usar el dispositivo en varios veh\u00edculos?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">\u00a1Por supuesto! El dispositivo no est\u00e1 vinculado a un solo veh\u00edculo; funciona con muchas marcas diferentes.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">\u00bfCu\u00e1nto tiempo tarda el proceso de diagn\u00f3stico?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">La mayor\u00eda de los escaneos diagn\u00f3sticos b\u00e1sicos tardan entre 1 y 5 minutos, dependiendo del veh\u00edculo.<\/div><\/details><\/div>                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Downloads and upgrades Technical support and remote assistance Warranty and Service Frequently Asked Questions and Solutions (FAQ) DOWNLOADS Technical Assistance<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14336","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/launch431.eu\/es\/wp-json\/wp\/v2\/pages\/14336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/launch431.eu\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/launch431.eu\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/launch431.eu\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/launch431.eu\/es\/wp-json\/wp\/v2\/comments?post=14336"}],"version-history":[{"count":19,"href":"https:\/\/launch431.eu\/es\/wp-json\/wp\/v2\/pages\/14336\/revisions"}],"predecessor-version":[{"id":19365,"href":"https:\/\/launch431.eu\/es\/wp-json\/wp\/v2\/pages\/14336\/revisions\/19365"}],"wp:attachment":[{"href":"https:\/\/launch431.eu\/es\/wp-json\/wp\/v2\/media?parent=14336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}