{"id":14277,"date":"2025-07-05T17:31:08","date_gmt":"2025-07-05T17:31:08","guid":{"rendered":"https:\/\/launchx431.si\/?page_id=14277"},"modified":"2026-08-08T08:35:35","modified_gmt":"2026-08-08T08:35:35","slug":"technical-support-and-remote-assistance","status":"publish","type":"page","link":"https:\/\/launch431.eu\/fr\/technical-support-and-remote-assistance\/","title":{"rendered":"Support technique et assistance \u00e0 distance"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14277\" class=\"elementor elementor-14277\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-negative-gap elementor-element elementor-element-d5e289e e-flex e-con-boxed e-con e-parent\" data-id=\"d5e289e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-int-elem-opt-off-canvas-column-css\" href=\"https:\/\/launch431.eu\/wp-content\/themes\/woodmart\/css\/parts\/int-elem-opt-off-canvas-column.min.css?ver=8.4.0\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-int-elem-opt-sticky-column-css\" href=\"https:\/\/launch431.eu\/wp-content\/themes\/woodmart\/css\/parts\/int-elem-opt-sticky-column.min.css?ver=8.4.0\" type=\"text\/css\" media=\"all\" \/> \t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-sticky-container-lg elementor-element elementor-element-bac91b5 e-con-full wd-col-offcanvas-md-sm wd-col-offcanvas-sm e-flex wd-alignment-left e-con e-child\" data-id=\"bac91b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe05ff2 elementor-widget elementor-widget-wd_mega_menu\" data-id=\"fe05ff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu wd-nav-wrapper\">\n\t\t\t\t\t\t<ul id=\"menu-servis-in-podpora-menu\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-14293\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14293 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/fr\/downloads-and-upgrades\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">T\u00e9l\u00e9chargements et mises \u00e0 niveau<\/span><\/a><\/li>\n<li id=\"menu-item-14292\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14292 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/fr\/technical-support-and-remote-assistance\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Support technique et assistance \u00e0 distance<\/span><\/a><\/li>\n<li id=\"menu-item-14300\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14300 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/fr\/warranty-and-service\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Garantie et service<\/span><\/a><\/li>\n<li id=\"menu-item-14341\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14341 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/fr\/frequently-asked-questions-and-solutions-faq\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Questions fr\u00e9quemment pos\u00e9es et solutions (FAQ)<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f5faa36 e-con-full wd-col-content-md-sm wd-col-content-sm e-flex e-con e-child\" data-id=\"f5faa36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-eae72bc e-con-full e-flex e-con e-child\" data-id=\"eae72bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fe8b90 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"3fe8b90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Support technique et assistance \u00e0 distance<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Que vous soyez d\u00e9butant ou professionnel, lorsqu\u2019il s\u2019agit d\u2019utiliser des dispositifs de diagnostic avanc\u00e9s, il est essentiel de disposer d\u2019un support technique fiable et rapide. Avec notre aide, vous n\u2019\u00eates jamais seul \u2013 nous sommes l\u00e0 pour vous avant, pendant et apr\u00e8s votre achat !<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f5c9490 e-con-full e-flex e-con e-child\" data-id=\"f5c9490\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0a2f845 e-con-full e-flex e-con e-child\" data-id=\"0a2f845\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d85c77 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"7d85c77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">\ud83d\udee0\ufe0f Que proposons-nous dans le cadre de l\u2019assistance technique ?<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p class=\"translation-block\">\u2705 Conseils pour choisir l\u2019appareil adapt\u00e9 \u00e0 vos besoins (v\u00e9hicules, fonctions, secteur)<br>\n\u2705 Aide \u00e0 la premi\u00e8re configuration :<br>\n\u2022 Activation de l\u2019appareil<br>\n\u2022 Cr\u00e9ation d\u2019un compte LAUNCH<br>\n\u2022 Enregistrement et premi\u00e8re utilisation<br>\n\u2022 Connexion au Wi-Fi, Bluetooth, VCI<br>\n\u2705 Assistance pour les mises \u00e0 jour logicielles :<br>\n\u2022 Achat de mises \u00e0 jour<br>\n\u2022 Activation de licence<br>\n\u2022 R\u00e9solution des erreurs de mise \u00e0 jour<br>\n\u2705 Explication des fonctionnalit\u00e9s et de la terminologie :<br>\n\u2022 Codage en ligne<br>\n\u2022 R\u00e9initialisations de service<br>\n\u2022 Fonctions sp\u00e9ciales (DPF, EPB, TPMS, IMMO \u2026)<br>\n\u2022 Tests actifs et affichage des donn\u00e9es en temps r\u00e9el<br>\n\u2705 Support pour accessoires et modules :<br>\n\u2022 SmartLink<br>\n\u2022 SensorBox<br>\n\u2022 TPMS TSGUN<br>\n\u2022 i-TPMS, ADAS, kit EV<br><\/p><p class=\"translation-block\">\ud83d\udcbb Assistance \u00e0 distance \u2013 lorsque vous avez besoin d\u2019une solution rapide<br>\nPour les probl\u00e8mes plus complexes, nous fournissons une assistance \u00e0 distance via TeamViewer ou AnyDesk. \ud83d\udd10 Toutes les connexions sont s\u00e9curis\u00e9es, sous votre contr\u00f4le et n\u2019autorisent aucun acc\u00e8s permanent \u00e0 l\u2019appareil.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-91c18a2 e-con-full e-flex e-con e-child\" data-id=\"91c18a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42b448b elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"42b448b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-left\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"829\" src=\"https:\/\/launch431.eu\/wp-content\/uploads\/2025\/12\/helpsupport.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/launch431.eu\/wp-content\/uploads\/2025\/12\/helpsupport.jpg 2048w, https:\/\/launch431.eu\/wp-content\/uploads\/2025\/12\/helpsupport-150x61.jpg 150w, https:\/\/launch431.eu\/wp-content\/uploads\/2025\/12\/helpsupport-1200x486.jpg 1200w, https:\/\/launch431.eu\/wp-content\/uploads\/2025\/12\/helpsupport-300x121.jpg 300w, https:\/\/launch431.eu\/wp-content\/uploads\/2025\/12\/helpsupport-1024x415.jpg 1024w, https:\/\/launch431.eu\/wp-content\/uploads\/2025\/12\/helpsupport-768x311.jpg 768w, https:\/\/launch431.eu\/wp-content\/uploads\/2025\/12\/helpsupport-1536x622.jpg 1536w, https:\/\/launch431.eu\/wp-content\/uploads\/2025\/12\/helpsupport-18x7.jpg 18w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a7f8df2 e-con-full e-flex e-con e-child\" data-id=\"a7f8df2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7c508c elementor-widget__width-initial elementor-widget elementor-widget-wd_text_block\" data-id=\"b7c508c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p class=\"translation-block\">1. Remplissez le formulaire ci-dessous et abonnez-vous \u00e0 l\u2019assistance technique<br>\n\n2. Installez <a href=\"https:\/\/www.teamviewer.com\/en\/download\/android\/\" target=\"_blank\" rel=\"noopener\"><strong>TeamViewer<\/strong><\/a> ou <a href=\"https:\/\/anydesk.com\/en\/downloads\/android\" target=\"_blank\" rel=\"noopener\"><strong>AnyDesk<\/strong><\/a> sur votre tablette Android<br>\n\n3. Envoyez-nous l\u2019ID de connexion et le mot de passe<br>\n\n4. Notre technicien se connectera temporairement et vous aidera en direct<\/p><p class=\"translation-block\">\ud83d\udccd Exemples d\u2019utilisation :<br>\n\u2022 L\u2019appareil ne se connecte pas \u00e0 la voiture<br>\n\u2022 Probl\u00e8me d\u2019enregistrement<br>\n\u2022 Une fonction sp\u00e9cifique ne fonctionne pas<br>\n\u2022 Aide \u00e0 la lecture et \u00e0 l\u2019interpr\u00e9tation des erreurs<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-20e4c68 e-con-full e-flex e-con e-child\" data-id=\"20e4c68\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4612728 wd-cf7 elementor-widget elementor-widget-wd_contact_form_7\" data-id=\"4612728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f14463-o1\" lang=\"sl-SI\" dir=\"ltr\" data-wpcf7-id=\"14463\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/14277#wpcf7-f14463-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktni obrazec\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/14277#wpcf7-f14463-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"14463\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"sl_SI\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f14463-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wd-grid-g\">\n\t<div class=\"wd-grid-f-stretch\">\n\t\t<p class=\"wd-col\"><label>Nom complet<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"full-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"full-name\" \/><\/span>\n\t\t<\/p>\n\t\t<p class=\"wd-col\"><label>Num\u00e9ro de t\u00e9l\u00e9phone<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n\t\t<\/p>\n\t\t<p class=\"wd-col\"><label>Adresse<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Rue, num\u00e9ro, ville\" value=\"\" type=\"text\" name=\"address\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"wd-grid-f-stretch\">\n\t\t<p class=\"wd-col\"><label>Adresse e-mail<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"wd-grid-f-stretch\">\n\t\t<p class=\"wd-col\"><label>Num\u00e9ro de s\u00e9rie du produit<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"serial-number-product\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g. 98539XXX\" value=\"\" type=\"text\" name=\"serial-number-product\" \/><\/span>\n\t\t<\/p>\n\t\t<p class=\"wd-col\"><label>Num\u00e9ro de facture<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"serial-number-tablet\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g. 123456\" value=\"\" type=\"text\" name=\"serial-number-tablet\" \/><\/span>\n\t\t<\/p>\n\t\t<p class=\"wd-col\"><label>Mod\u00e8le de l\u2019appareil<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"device-model\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g. X431 PRO3, Creader Elite ...\" value=\"\" type=\"text\" name=\"device-model\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p class=\"wd-col\"><br \/>\n<label>Description du probl\u00e8me<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"problem-description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Veuillez fournir autant d\u2019informations que possible \u00e0 nos techniciens \u2013 ce qui ne fonctionne pas, quand le probl\u00e8me est apparu, s\u2019il se produit r\u00e9guli\u00e8rement, etc.\" name=\"problem-description\"><\/textarea><\/span>\n\t<\/p>\n\t<p class=\"wd-col\"><br \/>\n<label>T\u00e9l\u00e9charger une capture d\u2019\u00e9cran de l\u2019erreur (optionnel)<\/label>\n\t<\/p>\n\t<p><small>Une seule image est autoris\u00e9e (.jpg, .jpeg, .png), taille maximale 1 Mo.<\/small>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"screenshot\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png\" aria-invalid=\"false\" type=\"file\" name=\"screenshot\" \/><\/span>\n\t<\/p>\n\t<div style=\"text-align: left;\">\n\t\t<p><label>Saisissez le code de s\u00e9curit\u00e9 avant de soumettre*<\/label>\n\t\t<\/p>\n\t\t<p><input type=\"hidden\" name=\"_wpcf7_captcha_challenge_captcha-118\" value=\"1811091674\" \/><img loading=\"lazy\" decoding=\"async\" class=\"wpcf7-form-control wpcf7-captchac wpcf7-captcha-captcha-118\" width=\"84\" height=\"28\" alt=\"captcha\" src=\"https:\/\/launch431.eu\/wp-content\/uploads\/wpcf7_captcha\/1811091674.png\" \/>\n\t\t<\/p>\n\t\t<p><span style=\"display: inline-block;\"><br \/>\n<input type=\"text\" name=\"captchar\" style=\"width: 250px !important; text-align: center;\" \/><br \/>\n<\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p class=\"wd-col translation-block\" style=\"display: flex; align-items: center; gap: 8px; flex-wrap: wrap;\"><br> <span class=\"wpcf7-form-control-wrap\" data-name=\"gdpr-consent\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><span class=\"wpcf7-list-item-label\">J\u2019accepte<\/span><\/span><\/span><\/span><a href=\"https:\/\/launch431.eu\/fr\/privacy-policy\/\" target=\"_blank\">Politique de confidentialit\u00e9<\/a> et <a href=\"https:\/\/launch431.eu\/fr\/splosni-pogoji-poslovanja\/\" target=\"_blank\">Conditions g\u00e9n\u00e9rales<\/a>.<\/p>\n\t<p class=\"wd-col\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-color-primary\" type=\"submit\" value=\"Envoyer\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ac9cda0 e-con-full e-flex e-con e-child\" data-id=\"ac9cda0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5082989 elementor-widget__width-initial elementor-widget elementor-widget-wd_text_block\" data-id=\"5082989\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p class=\"translation-block\">\ud83d\udd52 Disponibilit\u00e9<br>\nHeures de support :<br>\n\u2022 \ud83d\udd58 Lundi \u2013 Vendredi : 9h00 \u2013 17h00<br>\n\u2022 \ud83d\udd50 R\u00e9ponse g\u00e9n\u00e9ralement dans la m\u00eame journ\u00e9e<\/p><h4 class=\"translation-block\"><strong><span style=\"color: #808080\">Vous avez un probl\u00e8me avec votre appareil, une question sur son utilisation ou besoin d\u2019aide pour l\u2019activation ?<br>Remplissez le formulaire et nos experts vous contacteront d\u00e8s que possible.<\/span><\/strong><br><br><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-negative-gap elementor-element elementor-element-dee0a04 e-flex e-con-boxed e-con e-parent\" data-id=\"dee0a04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bcd81c wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"8bcd81c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"title-subtitle subtitle-color-default subtitle-style-default wd-fontsize-xs\">\n\t\t\t\t\tQuestions les plus fr\u00e9quentes\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">FAQ<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b03a824 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"b03a824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-b03a824\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"b03a824\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"is-the-help-free\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1841\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">L\u2019aide est-elle gratuite ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1841\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"is-the-help-free\"><p class=\"translation-block\">\u2705 Oui \u2013 dans certains cas.<br>\nUne assistance gratuite est disponible pour tous les clients ayant achet\u00e9 un appareil chez nous, \u00e0 savoir pour :<\/p><p class=\"translation-block\">Assistance with device registration \u279d Assistance pour l\u2019enregistrement de l\u2019appareil<br>\nLAUNCH account activation \u279d Activation du compte LAUNCH<br>\nAssistance with application installation \u279d Aide \u00e0 l\u2019installation de l\u2019application<br>\nSoftware update instructions \u279d Instructions pour les mises \u00e0 jour logicielles<br>\nBasic information on use and connection (Wi-Fi, Bluetooth, VCI) \u279d Informations de base sur l\u2019utilisation et la connexion (Wi-Fi, Bluetooth, VCI)<\/p><p>\ud83d\udca1 L\u2019assistance pour le diagnostic avanc\u00e9, l\u2019interpr\u00e9tation des erreurs, le codage en ligne, l\u2019effacement des DTC et autres est payante. Ce service inclut l\u2019intervention d\u2019un technicien certifi\u00e9 et un acc\u00e8s \u00e0 distance. Prix selon complexit\u00e9.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-does-remote-assistance-work\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1842\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Comment fonctionne l\u2019assistance \u00e0 distance ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1842\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"how-does-remote-assistance-work\"><p class=\"translation-block\">Nous fournissons une assistance \u00e0 distance via TeamViewer ou AnyDesk. Vous nous envoyez un code de connexion, notre technicien se connecte et vous aide avec les r\u00e9glages ou le d\u00e9pannage.<br>\ud83d\udc49 La connexion est s\u00e9curis\u00e9e et temporaire \u2013 uniquement pour la dur\u00e9e de la session.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-quickly-will-i-receive-an-answer\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1843\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Dans quel d\u00e9lai recevrai-je une r\u00e9ponse ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1843\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"how-quickly-will-i-receive-an-answer\"><p>G\u00e9n\u00e9ralement le jour m\u00eame, au plus tard sous 24 heures. En cas d\u2019urgence, vous pouvez nous contacter par t\u00e9l\u00e9phone ou WhatsApp.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"do-you-also-provide-assistance-on-weekends\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1844\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Fournissez-vous \u00e9galement une assistance le week-end ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1844\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"do-you-also-provide-assistance-on-weekends\"><p>Non, pas normalement, mais en cas d\u2019urgence sur accord pr\u00e9alable.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-if-i-bought-the-device-elsewhere\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-1845\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Que se passe-t-il si j\u2019ai achet\u00e9 l\u2019appareil ailleurs ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1845\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"what-if-i-bought-the-device-elsewhere\"><p>Nous pouvons vous aider, mais cela implique des frais. L\u2019assistance et la garantie sont fournies uniquement pour les appareils achet\u00e9s chez nous.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-if-i-have-non-original-software-a-pirated-version\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-1846\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Que se passe-t-il si j\u2019utilise un logiciel non original \u2013 une version pirat\u00e9e ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1846\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"what-if-i-have-non-original-software-a-pirated-version\"><p>Dans ce cas, nous ne pouvons pas fournir d\u2019assistance. Nous prenons en charge uniquement les appareils et logiciels LAUNCH d\u2019origine.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-long-does-a-remote-assistance-session-last\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-1847\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Combien de temps dure une session d\u2019assistance \u00e0 distance ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1847\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"how-long-does-a-remote-assistance-session-last\"><p>En moyenne entre 10 et 30 minutes, selon le probl\u00e8me. Pour des fonctions plus complexes (par ex. codage), cela peut prendre plus de temps \u2013 selon accord.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"do-you-provide-support-for-all-launch-models\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-1848\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Fournissez-vous une assistance pour tous les mod\u00e8les LAUNCH ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1848\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"do-you-provide-support-for-all-launch-models\"><p>Nous fournissons une assistance pour tous les appareils officiels de la s\u00e9rie X431, CRP, Creader Elite, SmartLink, SensorBox, ADAS, module EV et accessoires.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"can-you-help-with-software-activation-or-updates\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-1849\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Pouvez-vous aider avec l\u2019activation du logiciel ou les mises \u00e0 jour ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1849\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"can-you-help-with-software-activation-or-updates\"><p>Bien s\u00fbr. Nous vous guidons \u00e9tape par \u00e9tape pour l\u2019activation, l\u2019enregistrement et la mise \u00e0 jour.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Downloads and upgrades Technical support and remote assistance Warranty and Service Frequently Asked Questions and Solutions (FAQ) Technical support and<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14277","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/pages\/14277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/comments?post=14277"}],"version-history":[{"count":9,"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/pages\/14277\/revisions"}],"predecessor-version":[{"id":18097,"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/pages\/14277\/revisions\/18097"}],"wp:attachment":[{"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/media?parent=14277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}