{"id":14336,"date":"2025-07-05T19:20:05","date_gmt":"2025-07-05T19:20:05","guid":{"rendered":"https:\/\/launchx431.si\/?page_id=14336"},"modified":"2026-09-05T08:41:44","modified_gmt":"2026-09-05T08:41:44","slug":"frequently-asked-questions-and-solutions-faq","status":"publish","type":"page","link":"https:\/\/launch431.eu\/fr\/frequently-asked-questions-and-solutions-faq\/","title":{"rendered":"Questions fr\u00e9quemment pos\u00e9es et solutions (FAQ)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14336\" class=\"elementor elementor-14336\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-negative-gap elementor-element elementor-element-d5e289e e-flex e-con-boxed e-con e-parent\" data-id=\"d5e289e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-sticky-container-lg elementor-element elementor-element-bac91b5 e-con-full wd-col-offcanvas-md-sm wd-col-offcanvas-sm e-flex wd-alignment-left e-con e-child\" data-id=\"bac91b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe05ff2 elementor-widget elementor-widget-wd_mega_menu\" data-id=\"fe05ff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu wd-nav-wrapper\">\n\t\t\t\t\t\t<ul id=\"menu-servis-in-podpora-menu\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-14293\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14293 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/fr\/downloads-and-upgrades\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">T\u00e9l\u00e9chargements et mises \u00e0 niveau<\/span><\/a><\/li>\n<li id=\"menu-item-14292\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14292 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/fr\/technical-support-and-remote-assistance\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Support technique et assistance \u00e0 distance<\/span><\/a><\/li>\n<li id=\"menu-item-14300\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14300 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/fr\/warranty-and-service\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Garantie et service<\/span><\/a><\/li>\n<li id=\"menu-item-14341\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14341 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/fr\/frequently-asked-questions-and-solutions-faq\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Questions fr\u00e9quemment pos\u00e9es et solutions (FAQ)<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f5faa36 e-con-full wd-col-content-md-sm wd-col-content-sm e-flex e-con e-child\" data-id=\"f5faa36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8275f2e elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"8275f2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-8275f2e\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active eael-tab-toggle\" data-tabid=\"8275f2e\">\n            <div class=\"eael-tabs-nav\">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"downloads\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"downloads-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >DOWNLOADS<\/span>                            \n                                                    <\/li>\n                                            <li id=\"technical-assistance\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"technical-assistance-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Technical Assistance<\/span>                            \n                                                    <\/li>\n                                            <li id=\"warranty-and-service\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"warranty-and-service-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Warranty and service<\/span>                            \n                                                    <\/li>\n                                            <li id=\"frequently-asked-questions-faq\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"frequently-asked-questions-faq-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Foire aux questions (FAQ)<\/span>                            \n                                                    <\/li>\n                    \n                                  <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"downloads-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"downloads-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">T\u00e9l\u00e9chargements et mises \u00e0 jour<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">O\u00f9 puis-je t\u00e9l\u00e9charger l\u2019application Launch X431 ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">You can download it from the official Launch website (launch431.eu) or from Google Play \/ App Store under the name &#8220;X431&#8221;.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">La mise \u00e0 jour est-elle gratuite ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Oui, les mises \u00e0 jour sont gratuites pendant la premi\u00e8re ann\u00e9e apr\u00e8s l\u2019achat. Apr\u00e8s cette p\u00e9riode, vous pouvez renouveler votre licence.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Comment puis-je v\u00e9rifier la version du logiciel ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Dans l\u2019application, appuyez sur \u00ab Param\u00e8tres \u00bb \u2192 \u00ab \u00c0 propos de l\u2019appareil \u00bb pour voir la version du syst\u00e8me et de la base de donn\u00e9es.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Dois-je connecter l\u2019appareil au Wi-Fi ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Oui, pour t\u00e9l\u00e9charger et installer les mises \u00e0 jour, l\u2019appareil doit \u00eatre connect\u00e9 \u00e0 Internet via Wi-Fi.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Que faire si la mise \u00e0 jour \u00e9choue ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Red\u00e9marrez l\u2019application et l\u2019appareil, puis v\u00e9rifiez votre connexion Internet. Si le probl\u00e8me persiste, veuillez contacter l\u2019assistance.<\/div><\/details><\/div><div class=\"notranslate\">\u00a0<\/div>                    <\/div>\n\t\t        \n                    <div id=\"technical-assistance-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"technical-assistance-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Support technique<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Perch\u00e9 il dispositivo non si connette al veicolo?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">V\u00e9rifiez que le contact est mis et que le connecteur est correctement ins\u00e9r\u00e9. Utilisez une rallonge OBD2 si la prise est difficile d\u2019acc\u00e8s.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Que dois-je faire si l\u2019appareil ne parvient pas \u00e0 d\u00e9tecter le v\u00e9hicule ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Make sure the app is up to date and that you selected the correct brand and model. If needed, try using the universal diagnostic option.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Comment me connecter \u00e0 l\u2019appareil via Bluetooth ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Acc\u00e9dez aux param\u00e8tres Bluetooth de votre t\u00e9l\u00e9phone, recherchez l\u2019appareil nomm\u00e9 \u00ab DBScar \u00bb ou \u00ab X431 \u00bb et connectez-vous. Confirmez ensuite la connexion dans l\u2019application.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">L\u2019application ne r\u00e9pond pas ou se bloque.<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Fermez toutes les applications en arri\u00e8re-plan, red\u00e9marrez l\u2019appareil ou videz le cache de l\u2019application Launch si n\u00e9cessaire.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Puis-je obtenir une assistance \u00e0 distance ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Oui. Contactez-nous et nous vous fournirons une assistance \u00e0 distance via TeamViewer ou AnyDesk.<\/div><\/details><\/div>                    <\/div>\n\t\t        \n                    <div id=\"warranty-and-service-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"warranty-and-service-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Garantie et service<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Quelle est la dur\u00e9e de garantie d\u2019un appareil Launch ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">La garantie est de 12 mois \u00e0 compter de la date d\u2019achat et couvre les d\u00e9fauts de fabrication.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Que couvre la garantie ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">La garantie couvre les d\u00e9fauts mat\u00e9riels, mais n\u2019inclut pas les dommages m\u00e9caniques, l\u2019exposition \u00e0 l\u2019eau ou les chutes.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Comment puis-je faire valoir la garantie ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Vous avez besoin de la facture, du num\u00e9ro de s\u00e9rie et d\u2019une description du probl\u00e8me. Veuillez contacter notre service apr\u00e8s-vente.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">O\u00f9 se trouve le centre de service ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">The service center is located in Slovenia \u2013 you will receive the address and instructions once the claim is approved.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Proposez-vous des appareils de remplacement ou de pr\u00eat ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Sur accord pr\u00e9alable, nous pouvons fournir un appareil de remplacement pendant la p\u00e9riode de r\u00e9paration.<\/div><\/details><\/div>                    <\/div>\n\t\t        \n                    <div id=\"frequently-asked-questions-faq-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"frequently-asked-questions-faq-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Foire aux questions (FAQ)<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Le Launch X431 fonctionne-t-il avec toutes les voitures ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Il prend en charge la plupart des v\u00e9hicules OBD2 \u00e0 partir de 1996. Vous pouvez consulter la liste de compatibilit\u00e9 sur notre site Web.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">O\u00f9 puis-je acheter un appareil Launch original ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Sur notre site officiel ou aupr\u00e8s de partenaires agr\u00e9\u00e9s.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">L\u2019appareil fonctionne-t-il sans connexion Internet ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Les fonctions de base fonctionnent hors ligne, mais une connexion Internet est n\u00e9cessaire pour les mises \u00e0 jour, l\u2019enregistrement et certaines fonctionnalit\u00e9s.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Puis-je utiliser l\u2019appareil sur plusieurs v\u00e9hicules ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Bien s\u00fbr ! L\u2019appareil n\u2019est pas li\u00e9 \u00e0 un seul v\u00e9hicule \u2013 il fonctionne avec de nombreuses marques diff\u00e9rentes.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Combien de temps dure le processus de diagnostic ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">La plupart des diagnostics de base prennent entre 1 et 5 minutes, selon le v\u00e9hicule.<\/div><\/details><\/div>                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Downloads and upgrades Technical support and remote assistance Warranty and Service Frequently Asked Questions and Solutions (FAQ) DOWNLOADS Technical Assistance<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14336","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/pages\/14336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/comments?post=14336"}],"version-history":[{"count":19,"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/pages\/14336\/revisions"}],"predecessor-version":[{"id":19365,"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/pages\/14336\/revisions\/19365"}],"wp:attachment":[{"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/media?parent=14336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}