{"id":14576,"date":"2025-07-07T08:28:47","date_gmt":"2025-07-07T08:28:47","guid":{"rendered":"https:\/\/launchx431.si\/?page_id=14576"},"modified":"2025-12-12T17:46:31","modified_gmt":"2025-12-12T17:46:31","slug":"returns-complaints","status":"publish","type":"page","link":"https:\/\/launch431.eu\/fr\/returns-complaints\/","title":{"rendered":"Retours et r\u00e9clamations"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14576\" class=\"elementor elementor-14576\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-negative-gap elementor-element elementor-element-d5e289e e-flex e-con-boxed e-con e-parent\" data-id=\"d5e289e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-sticky-container-lg elementor-element elementor-element-bac91b5 e-con-full wd-col-offcanvas-md-sm wd-col-offcanvas-sm e-flex wd-alignment-left e-con e-child\" data-id=\"bac91b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe05ff2 elementor-widget elementor-widget-wd_mega_menu\" data-id=\"fe05ff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu wd-nav-wrapper\">\n\t\t\t\t\t\t<ul id=\"menu-servis-in-podpora-menu\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-14293\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14293 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/fr\/downloads-and-upgrades\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">T\u00e9l\u00e9chargements et mises \u00e0 niveau<\/span><\/a><\/li>\n<li id=\"menu-item-14292\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14292 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/fr\/technical-support-and-remote-assistance\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Support technique et assistance \u00e0 distance<\/span><\/a><\/li>\n<li id=\"menu-item-14300\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14300 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/fr\/warranty-and-service\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Garantie et service<\/span><\/a><\/li>\n<li id=\"menu-item-14341\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14341 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/fr\/frequently-asked-questions-and-solutions-faq\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Questions fr\u00e9quemment pos\u00e9es et solutions (FAQ)<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f5faa36 e-con-full wd-col-content-md-sm wd-col-content-sm e-flex e-con e-child\" data-id=\"f5faa36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-eae72bc e-con-full e-flex e-con e-child\" data-id=\"eae72bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fe8b90 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"3fe8b90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Retours et r\u00e9clamations<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p><strong>Launch X431 EU<\/strong><\/p><p>Votre satisfaction est notre priorit\u00e9. Chez LaunchX431.eu, nous nous effor\u00e7ons de fournir des produits de diagnostic de haute qualit\u00e9 et une assistance professionnelle. En cas de probl\u00e8me, les proc\u00e9dures ci-dessous expliquent vos droits ainsi que la mani\u00e8re dont nous traitons les retours et les r\u00e9clamations.<\/p><p>\u00a0<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f5c9490 e-con-full e-flex e-con e-child\" data-id=\"f5c9490\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0a2f845 e-con-full e-flex e-con e-child\" data-id=\"0a2f845\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb8a281 elementor-widget elementor-widget-html\" data-id=\"eb8a281\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n  .lx-returns-wrap{max-width:980px;margin:0 auto}\r\n  .lx-returns-table{width:100%;border-collapse:separate;border-spacing:0;overflow:hidden;border:1px solid #e6e6e6;border-radius:12px}\r\n  .lx-returns-table thead th{\r\n    text-align:left;font-weight:800;padding:14px 16px;background:#f7f7f9;border-bottom:1px solid #e6e6e6\r\n  }\r\n  .lx-returns-table td{\r\n    vertical-align:top;padding:14px 16px;border-bottom:1px solid #eee;line-height:1.5\r\n  }\r\n  .lx-returns-table tr:last-child td{border-bottom:0}\r\n  .lx-returns-tag{\r\n    display:inline-block;font-weight:700;padding:2px 10px;border-radius:999px;\r\n    background:#f0f0f3;border:1px solid #e6e6e6;font-size:12px;margin-left:8px\r\n  }\r\n  .lx-returns-strong{font-weight:800}\r\n  @media (max-width:768px){\r\n    .lx-returns-table thead{display:none}\r\n    .lx-returns-table, .lx-returns-table tbody, .lx-returns-table tr, .lx-returns-table td{display:block;width:100%}\r\n    .lx-returns-table tr{border-bottom:1px solid #e6e6e6}\r\n    .lx-returns-table tr:last-child{border-bottom:0}\r\n    .lx-returns-table td{border-bottom:0}\r\n    .lx-returns-table td:before{\r\n      content:attr(data-label);\r\n      display:block;font-weight:800;margin-bottom:6px;color:#444\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<div class=\"lx-returns-wrap\">\r\n  <table class=\"lx-returns-table\" aria-label=\"Returns and Complaints Overview\">\r\n    <thead>\r\n      <tr>\r\n        <th class=\"translation-block\">\ud83d\udcdd <strong>Cat\u00e9gorie<\/strong><\/th>\r\n        <th class=\"translation-block\">\ud83d\udcc4 <strong>Description<\/strong><\/th>\r\n      <\/tr>\r\n    <\/thead>\r\n    <tbody>\r\n      <tr>\r\n        <td data-label=\"\ud83d\udcdd Category\" class=\"translation-block\"><span class=\"lx-returns-strong\">Droit de r\u00e9tractation<\/span>\n<span class=\"lx-returns-tag\">Consommateurs uniquement<\/span><\/td>\r\n        <td data-label=\"\ud83d\udcc4 Description\" class=\"translation-block\">Les consommateurs ont le droit de se r\u00e9tracter du contrat dans un d\u00e9lai de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception du produit, sans avoir \u00e0 en indiquer le motif, conform\u00e9ment au droit europ\u00e9en de la protection des consommateurs.\nLe produit doit \u00eatre retourn\u00e9 dans un \u00e9tat propre \u00e0 la revente, y compris tous les accessoires.<\/td>\r\n      <\/tr>\r\n\r\n      <tr>\r\n        <td data-label=\"\ud83d\udcdd Category\">\r\n          <span class=\"lx-returns-strong\">Important \u2013 Activations et licences<\/span>\r\n        <\/td>\r\n        <td data-label=\"\ud83d\udcc4 Description\" class=\"translation-block\">Le droit de r\u00e9tractation <strong>ne s\u2019applique pas<\/strong> aux appareils de diagnostic, licences logicielles, abonnements ou services qui ont \u00e9t\u00e9\n<strong>activ\u00e9s, enregistr\u00e9s ou li\u00e9s<\/strong> \u00e0 un compte utilisateur, un v\u00e9hicule, un VIN ou un num\u00e9ro de s\u00e9rie.\nUne fois activ\u00e9, le produit ne peut pas \u00eatre d\u00e9sactiv\u00e9, r\u00e9utilis\u00e9 ou revendu et devient donc non retournable.<\/td>\r\n      <\/tr>\r\n\r\n      <tr>\r\n        <td data-label=\"\ud83d\udcdd Category\">\r\n          <span class=\"lx-returns-strong\">R\u00e9clamations<\/span>\r\n        <\/td>\r\n        <td data-label=\"\ud83d\udcc4 Description\">\r\n          Si le produit est d\u00e9fectueux, endommag\u00e9 \u00e0 la livraison, ne fonctionne pas correctement ou ne correspond pas \u00e0 la commande, vous avez le droit de d\u00e9poser une r\u00e9clamation.\nVeuillez fournir une description claire du probl\u00e8me.\r\n        <\/td>\r\n      <\/tr>\r\n\r\n      <tr>\r\n        <td data-label=\"\ud83d\udcdd Category\">\r\n          <span class=\"lx-returns-strong\">Proc\u00e9dure de retour<\/span>\r\n        <\/td>\r\n        <td data-label=\"\ud83d\udcc4 Description\" class=\"translation-block\">Soumettez le formulaire ci-dessous en indiquant votre num\u00e9ro de commande, une description d\u00e9taill\u00e9e du probl\u00e8me et vos coordonn\u00e9es.\nApr\u00e8s examen, vous recevrez les instructions de retour par e-mail.\n<strong>N\u2019envoyez aucun article sans confirmation pr\u00e9alable.<\/strong><\/td>\r\n      <\/tr>\r\n\r\n      <tr>\r\n        <td data-label=\"\ud83d\udcdd Category\">\r\n          <span class=\"lx-returns-strong\">D\u00e9lai de traitement<\/span>\r\n        <\/td>\r\n        <td data-label=\"\ud83d\udcc4 Description\" class=\"translation-block\">Votre demande sera examin\u00e9e et trait\u00e9e dans les plus brefs d\u00e9lais, et au plus tard dans un d\u00e9lai de <strong>8 jours<\/strong> apr\u00e8s r\u00e9ception d\u2019une r\u00e9clamation compl\u00e8te et valable.<\/td>\r\n      <\/tr>\r\n\r\n      <tr>\r\n        <td data-label=\"\ud83d\udcdd Category\">\r\n          <span class=\"lx-returns-strong\">Frais de retour<\/span>\r\n        <\/td>\r\n        <td data-label=\"\ud83d\udcc4 Description\" class=\"translation-block\">\u2022 En cas de r\u00e9tractation du contrat, les frais de retour sont \u00e0 la charge du client.<br>\n\u2022 En cas de r\u00e9clamation justifi\u00e9e (d\u00e9faut, dommage, article incorrect), tous les frais li\u00e9s au retour sont pris en charge par le vendeur.<\/td>\r\n      <\/tr>\r\n\r\n      <tr>\r\n        <td data-label=\"\ud83d\udcdd Category\">\r\n          <span class=\"lx-returns-strong\">Clients professionnels (B2B)<\/span>\r\n        <\/td>\r\n        <td data-label=\"\ud83d\udcc4 Description\" class=\"translation-block\"><strong>Clients professionnels (B2B)<\/strong><br>\nLe droit de r\u00e9tractation s\u2019applique <strong>uniquement aux consommateurs<\/strong>. Les achats effectu\u00e9s par des entreprises, des ateliers, des travailleurs ind\u00e9pendants ou d\u2019autres utilisateurs professionnels sont exclus, sauf accord \u00e9crit explicite pr\u00e9alable \u00e0 l\u2019achat.<\/td>\r\n      <\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-91c18a2 e-con-full e-flex e-con e-child\" data-id=\"91c18a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42b448b elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"42b448b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-20e4c68 e-con-full e-flex e-con e-child\" data-id=\"20e4c68\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4612728 wd-cf7 elementor-widget elementor-widget-wd_contact_form_7\" data-id=\"4612728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f14582-o1\" lang=\"sl-SI\" dir=\"ltr\" data-wpcf7-id=\"14582\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/14576#wpcf7-f14582-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktni obrazec\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/14576#wpcf7-f14582-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"14582\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"sl_SI\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f14582-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wd-grid-g\">\n\t<div class=\"wd-grid-f-stretch\">\n\t\t<p class=\"wd-col\"><label>Nom complet<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"full-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"full-name\" \/><\/span>\n\t\t<\/p>\n\t\t<p class=\"wd-col\"><label>Num\u00e9ro de t\u00e9l\u00e9phone<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n\t\t<\/p>\n\t\t<p class=\"wd-col\"><label>Adresse<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Rue, num\u00e9ro, ville\" value=\"\" type=\"text\" name=\"address\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"wd-grid-f-stretch\">\n\t\t<p class=\"wd-col\"><label>Adresse e-mail<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"wd-grid-f-stretch\">\n\t\t<p class=\"wd-col\"><label>Num\u00e9ro de commande<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex. #1234\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span>\n\t\t<\/p>\n\t\t<p class=\"wd-col\"><label>Num\u00e9ro de facture<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"invoice-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex. 56789\" value=\"\" type=\"text\" name=\"invoice-number\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p class=\"wd-col\"><br \/>\n<label>Motif du retour<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-reason\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex. mauvais article, emballage endommag\u00e9, ne fonctionne pas \u2026\" name=\"return-reason\"><\/textarea><\/span>\n\t<\/p>\n\t<p class=\"wd-col\"><br \/>\n<label>T\u00e9l\u00e9charger une capture d\u2019\u00e9cran de l\u2019erreur (optionnel)<\/label>\n\t<\/p>\n\t<p><small>Une seule image est autoris\u00e9e (.jpg, .jpeg, .png), taille maximale 1 Mo.<\/small>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"screenshot\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png\" aria-invalid=\"false\" type=\"file\" name=\"screenshot\" \/><\/span>\n\t<\/p>\n\t<div style=\"text-align: left;\">\n\t\t<p><label>Saisissez le code de s\u00e9curit\u00e9 avant de soumettre*<\/label>\n\t\t<\/p>\n\t\t<p><input type=\"hidden\" name=\"_wpcf7_captcha_challenge_captcha-118\" value=\"3591434941\" \/><img loading=\"lazy\" decoding=\"async\" class=\"wpcf7-form-control wpcf7-captchac wpcf7-captcha-captcha-118\" width=\"84\" height=\"28\" alt=\"captcha\" src=\"https:\/\/launch431.eu\/wp-content\/uploads\/wpcf7_captcha\/3591434941.png\" \/>\n\t\t<\/p>\n\t\t<p><span style=\"display: inline-block;\"><br \/>\n<input type=\"text\" name=\"captchar\" style=\"width: 250px !important; text-align: center;\" \/><br \/>\n<\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p class=\"wd-col translation-block\" style=\"display: flex; align-items: center; gap: 8px; flex-wrap: wrap;\"><br> <span class=\"wpcf7-form-control-wrap\" data-name=\"gdpr-consent\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><span class=\"wpcf7-list-item-label\">J\u2019accepte<\/span><\/span><\/span><\/span><a href=\"https:\/\/launch431.eu\/fr\/privacy-policy\/\" target=\"_blank\">Politique de confidentialit\u00e9<\/a> et <a href=\"https:\/\/launch431.eu\/fr\/splosni-pogoji-poslovanja\/\" target=\"_blank\">Conditions g\u00e9n\u00e9rales<\/a>.<\/p>\n\t<p class=\"wd-col\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-color-primary\" type=\"submit\" value=\"Envoyer\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ac9cda0 e-con-full e-flex e-con e-child\" data-id=\"ac9cda0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5082989 elementor-widget__width-initial elementor-widget elementor-widget-wd_text_block\" data-id=\"5082989\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2 data-start=\"3331\" data-end=\"3359\">\ud83d\udd52 Disponibilit\u00e9 et contact<\/h2><p data-start=\"3361\" data-end=\"3497\" class=\"translation-block\"><strong data-start=\"3361\" data-end=\"3388\">Heures du service client :<\/strong><br data-start=\"3388\" data-end=\"3391\">\u2022 Lundi \u2013 Vendredi : <strong data-start=\"3410\" data-end=\"3437\">9h00 \u2013 17h00 (CET)<\/strong><br data-start=\"3437\" data-end=\"3440\">\u2022 D\u00e9lai de r\u00e9ponse : g\u00e9n\u00e9ralement <strong data-start=\"3465\" data-end=\"3497\">le jour ouvrable m\u00eame<\/strong><\/p><p data-start=\"3499\" data-end=\"3572\" class=\"translation-block\"><strong data-start=\"3499\" data-end=\"3511\">Contact :<\/strong><br data-start=\"3511\" data-end=\"3514\">\ud83d\udce7 E-mail : <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3524\" data-end=\"3542\" target=\"_self\">info@launchx431.eu\n<\/a><\/p><h2 data-start=\"3579\" data-end=\"3601\">\u2139\ufe0f Informations compl\u00e9mentaires<\/h2><ul data-start=\"3602\" data-end=\"3861\"><li data-start=\"3602\" data-end=\"3655\"><p data-start=\"3604\" data-end=\"3655\">Les produits retourn\u00e9s seront inspect\u00e9s d\u00e8s leur r\u00e9ception.<\/p><\/li><li data-start=\"3656\" data-end=\"3754\"><p data-start=\"3658\" data-end=\"3754\">Les remboursements sont effectu\u00e9s uniquement apr\u00e8s confirmation que les produits retourn\u00e9s remplissent les conditions de retour.<\/p><\/li><li data-start=\"3755\" data-end=\"3861\"><p data-start=\"3757\" data-end=\"3861\">Le droit de r\u00e9tractation n\u2019affecte pas les droits l\u00e9gaux de garantie ni les autres recours l\u00e9gaux en cas de produits d\u00e9fectueux.<\/p><\/li><\/ul><h4 style=\"text-align: center;\" data-start=\"561\" data-end=\"730\"><span style=\"color: #808080;\">Lorsque la pr\u00e9cision compte, choisissez LAUNCH.<\/span><\/h4><h4>\u00a0<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-negative-gap elementor-element elementor-element-dee0a04 e-flex e-con-boxed e-con e-parent\" data-id=\"dee0a04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bcd81c wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"8bcd81c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"title-subtitle subtitle-color-default subtitle-style-default wd-fontsize-xs\">\n\t\t\t\t\tQuestions les plus fr\u00e9quentes\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">FAQ<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b03a824 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"b03a824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-b03a824\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"b03a824\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"is-the-help-free\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1841\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">L\u2019aide est-elle gratuite ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1841\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"is-the-help-free\"><strong>\u2705 Oui \u2013 dans certains cas.\nLe support gratuit est disponible pour tous les clients ayant achet\u00e9 un appareil chez nous, notamment pour :\n\nAssistance \u00e0 l\u2019enregistrement de l\u2019appareil\n\nActivation du compte LAUNCH\n\nAide \u00e0 l\u2019installation des applications\n\nInstructions de mise \u00e0 jour du logiciel\n\nInformations de base sur l\u2019utilisation et la connexion (Wi-Fi, Bluetooth, VCI)\n\n\ud83d\udca1 L\u2019assistance pour le diagnostic avanc\u00e9, l\u2019interpr\u00e9tation des erreurs, le codage en ligne, l\u2019effacement des DTC, etc., est payante. Il s\u2019agit d\u2019un service incluant le travail d\u2019un technicien certifi\u00e9 et l\u2019acc\u00e8s \u00e0 distance. Prix n\u00e9gociable selon la complexit\u00e9.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-does-remote-assistance-work\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1842\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Comment fonctionne l\u2019assistance \u00e0 distance ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1842\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"how-does-remote-assistance-work\"><p class=\"translation-block\">Nous fournissons une assistance \u00e0 distance via TeamViewer ou AnyDesk. Vous nous envoyez un code de connexion, notre technicien se connecte et vous aide avec les r\u00e9glages ou le d\u00e9pannage.<br>\ud83d\udc49 La connexion est s\u00e9curis\u00e9e et temporaire \u2013 uniquement pour la dur\u00e9e de la session.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-quickly-will-i-receive-an-answer\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1843\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Dans quel d\u00e9lai recevrai-je une r\u00e9ponse ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1843\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"how-quickly-will-i-receive-an-answer\"><p>G\u00e9n\u00e9ralement le jour m\u00eame, au plus tard sous 24 heures. En cas d\u2019urgence, vous pouvez nous contacter par t\u00e9l\u00e9phone ou WhatsApp.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"do-you-also-provide-assistance-on-weekends\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1844\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Fournissez-vous \u00e9galement une assistance le week-end ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1844\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"do-you-also-provide-assistance-on-weekends\"><p>Non, pas normalement, mais en cas d\u2019urgence sur accord pr\u00e9alable.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-if-i-bought-the-device-elsewhere\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-1845\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Que se passe-t-il si j\u2019ai achet\u00e9 l\u2019appareil ailleurs ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1845\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"what-if-i-bought-the-device-elsewhere\"><p>Nous pouvons vous aider, mais cela implique des frais. L\u2019assistance et la garantie sont fournies uniquement pour les appareils achet\u00e9s chez nous.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-if-i-have-non-original-software-a-pirated-version\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-1846\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Que se passe-t-il si j\u2019utilise un logiciel non original \u2013 une version pirat\u00e9e ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1846\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"what-if-i-have-non-original-software-a-pirated-version\"><p>Dans ce cas, nous ne pouvons pas fournir d\u2019assistance. Nous prenons en charge uniquement les appareils et logiciels LAUNCH d\u2019origine.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-long-does-a-remote-assistance-session-last\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-1847\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Combien de temps dure une session d\u2019assistance \u00e0 distance ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1847\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"how-long-does-a-remote-assistance-session-last\"><p>En moyenne entre 10 et 30 minutes, selon le probl\u00e8me. Pour des fonctions plus complexes (par ex. codage), cela peut prendre plus de temps \u2013 selon accord.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"do-you-provide-support-for-all-launch-models\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-1848\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Fournissez-vous une assistance pour tous les mod\u00e8les LAUNCH ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1848\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"do-you-provide-support-for-all-launch-models\"><p>Nous fournissons une assistance pour tous les appareils officiels de la s\u00e9rie X431, CRP, Creader Elite, SmartLink, SensorBox, ADAS, module EV et accessoires.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"can-you-help-with-software-activation-or-updates\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-1849\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Pouvez-vous aider avec l\u2019activation du logiciel ou les mises \u00e0 jour ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1849\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"can-you-help-with-software-activation-or-updates\"><p>Bien s\u00fbr. Nous vous guidons \u00e9tape par \u00e9tape pour l\u2019activation, l\u2019enregistrement et la mise \u00e0 jour.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Downloads and upgrades Technical support and remote assistance Warranty and Service Frequently Asked Questions and Solutions (FAQ) Returns and Complaints<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14576","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/pages\/14576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/comments?post=14576"}],"version-history":[{"count":13,"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/pages\/14576\/revisions"}],"predecessor-version":[{"id":17757,"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/pages\/14576\/revisions\/17757"}],"wp:attachment":[{"href":"https:\/\/launch431.eu\/fr\/wp-json\/wp\/v2\/media?parent=14576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}