{"id":14336,"date":"2025-07-05T19:20:05","date_gmt":"2025-07-05T19:20:05","guid":{"rendered":"https:\/\/launchx431.si\/?page_id=14336"},"modified":"2026-09-05T08:41:44","modified_gmt":"2026-09-05T08:41:44","slug":"frequently-asked-questions-and-solutions-faq","status":"publish","type":"page","link":"https:\/\/launch431.eu\/it\/frequently-asked-questions-and-solutions-faq\/","title":{"rendered":"Domande frequenti e soluzioni (FAQ)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14336\" class=\"elementor elementor-14336\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-negative-gap elementor-element elementor-element-d5e289e e-flex e-con-boxed e-con e-parent\" data-id=\"d5e289e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-sticky-container-lg elementor-element elementor-element-bac91b5 e-con-full wd-col-offcanvas-md-sm wd-col-offcanvas-sm e-flex wd-alignment-left e-con e-child\" data-id=\"bac91b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe05ff2 elementor-widget elementor-widget-wd_mega_menu\" data-id=\"fe05ff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu wd-nav-wrapper\">\n\t\t\t\t\t\t<ul id=\"menu-servis-in-podpora-menu\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-14293\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14293 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/it\/downloads-and-upgrades\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Download e aggiornamenti<\/span><\/a><\/li>\n<li id=\"menu-item-14292\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14292 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/it\/technical-support-and-remote-assistance\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Supporto tecnico e assistenza remota<\/span><\/a><\/li>\n<li id=\"menu-item-14300\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14300 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/it\/warranty-and-service\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Garanzia e assistenza<\/span><\/a><\/li>\n<li id=\"menu-item-14341\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14341 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/launch431.eu\/it\/frequently-asked-questions-and-solutions-faq\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Domande frequenti e soluzioni (FAQ)<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f5faa36 e-con-full wd-col-content-md-sm wd-col-content-sm e-flex e-con e-child\" data-id=\"f5faa36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8275f2e elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"8275f2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-8275f2e\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active eael-tab-toggle\" data-tabid=\"8275f2e\">\n            <div class=\"eael-tabs-nav\">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"downloads\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"downloads-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >DOWNLOADS<\/span>                            \n                                                    <\/li>\n                                            <li id=\"technical-assistance\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"technical-assistance-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Technical Assistance<\/span>                            \n                                                    <\/li>\n                                            <li id=\"warranty-and-service\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"warranty-and-service-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Warranty and service<\/span>                            \n                                                    <\/li>\n                                            <li id=\"frequently-asked-questions-faq\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"frequently-asked-questions-faq-tab\" aria-expanded=\"false\">\n                            \n                                                                <svg class=\"e-font-icon-svg e-fas-info\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Domande frequenti (FAQ)<\/span>                            \n                                                    <\/li>\n                    \n                                  <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"downloads-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"downloads-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Download e aggiornamenti<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Dove posso scaricare l\u2019app Launch X3431?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">You can download it from the official Launch website (launch431.eu) or from Google Play \/ App Store under the name &#8220;X431&#8221;.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">L\u2019aggiornamento \u00e8 gratuito?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">S\u00ec, gli aggiornamenti sono gratuiti per il primo anno dopo l\u2019acquisto. Dopo tale periodo, puoi rinnovare la tua licenza.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Come posso verificare la versione del software?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Nell\u2019app, tocca \u201cImpostazioni\u201d \u2192 \u201cInformazioni sul dispositivo\u201d per visualizzare la versione del sistema e del database.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Devo collegare il dispositivo al Wi-Fi?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">S\u00ec, per scaricare e installare gli aggiornamenti, il dispositivo deve essere connesso a Internet tramite Wi-Fi.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Cosa succede se l\u2019aggiornamento non riesce?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Riavvia l\u2019app e il dispositivo, quindi verifica la tua connessione Internet. Se il problema persiste, contatta l\u2019assistenza.<\/div><\/details><\/div><div class=\"notranslate\">\u00a0<\/div>                    <\/div>\n\t\t        \n                    <div id=\"technical-assistance-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"technical-assistance-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Supporto tecnico<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Pourquoi l\u2019appareil ne se connecte-t-il pas au v\u00e9hicule ?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Verifica che il quadro sia acceso e che il connettore sia inserito correttamente. Usa una prolunga OBD2 se la presa \u00e8 difficile da raggiungere.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Cosa devo fare se il dispositivo non riesce a rilevare il veicolo?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Make sure the app is up to date and that you selected the correct brand and model. If needed, try using the universal diagnostic option.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Come mi collego al dispositivo tramite Bluetooth?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Vai nelle impostazioni Bluetooth del telefono, trova il dispositivo denominato \u201cDBScar\u201d o \u201cX431\u201d e connettiti. Conferma quindi la connessione all\u2019interno dell\u2019app.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">L\u2019app non risponde o si blocca.<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Chiudi tutte le applicazioni in background, riavvia il dispositivo oppure cancella la cache dell\u2019app Launch se necessario.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Posso ottenere assistenza remota?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">S\u00ec. Contattaci e ti forniremo supporto remoto tramite TeamViewer o AnyDesk.<\/div><\/details><\/div>                    <\/div>\n\t\t        \n                    <div id=\"warranty-and-service-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"warranty-and-service-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Garanzia e assistenza<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Quanto dura la garanzia di un dispositivo Launch?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">La garanzia dura 12 mesi dalla data di acquisto e copre i difetti di fabbricazione.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Cosa copre la garanzia?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">La garanzia copre i difetti hardware, ma non include danni meccanici, contatto con l\u2019acqua o cadute.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Come posso richiedere la garanzia?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Dove si trova il centro di assistenza?<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Dove si trova il centro di assistenza?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">The service center is located in Slovenia \u2013 you will receive the address and instructions once the claim is approved.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Fornite dispositivi sostitutivi o di cortesia?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Su accordo, possiamo fornire un dispositivo sostitutivo per la durata della riparazione.<\/div><\/details><\/div>                    <\/div>\n\t\t        \n                    <div id=\"frequently-asked-questions-faq-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"frequently-asked-questions-faq-tab\">\n\t\t\t\t        <div style=\"display: block;background: #fff;border-radius: 20px;padding: 30px;border: 1px solid #eee;width: 100%;max-width: 100%;margin: 0 0 20px 0\"><h3 style=\"margin-top: 0\">Domande frequenti (FAQ)<\/h3><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Il Launch X431 funziona con tutte le auto?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Supporta la maggior parte dei veicoli OBD2 dal 1996 in poi. Puoi trovare l\u2019elenco di compatibilit\u00e0 sul nostro sito web.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Dove posso acquistare un dispositivo Launch originale?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Sul nostro sito ufficiale o tramite partner autorizzati.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Il dispositivo funziona senza Internet?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Le funzioni di base funzionano offline, ma \u00e8 necessaria una connessione Internet per gli aggiornamenti, la registrazione e alcune funzionalit\u00e0.<\/div><\/details><details style=\"border-bottom: 1px solid #ddd;margin-bottom: 15px\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Posso utilizzare il dispositivo su pi\u00f9 veicoli?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">Certo! Il dispositivo non \u00e8 legato a un solo veicolo \u2013 funziona con molte marche diverse.<\/div><\/details><details style=\"margin-bottom: 0\"><summary style=\"font-weight: bold;cursor: pointer;padding: 10px 0\">Quanto tempo richiede il processo di diagnosi?<\/summary><div style=\"padding: 10px 0 15px;color: #333\">La maggior parte delle diagnosi di base richiede tra 1 e 5 minuti, a seconda del veicolo.<\/div><\/details><\/div>                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Downloads and upgrades Technical support and remote assistance Warranty and Service Frequently Asked Questions and Solutions (FAQ) DOWNLOADS Technical Assistance<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14336","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/launch431.eu\/it\/wp-json\/wp\/v2\/pages\/14336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/launch431.eu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/launch431.eu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/launch431.eu\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/launch431.eu\/it\/wp-json\/wp\/v2\/comments?post=14336"}],"version-history":[{"count":19,"href":"https:\/\/launch431.eu\/it\/wp-json\/wp\/v2\/pages\/14336\/revisions"}],"predecessor-version":[{"id":19365,"href":"https:\/\/launch431.eu\/it\/wp-json\/wp\/v2\/pages\/14336\/revisions\/19365"}],"wp:attachment":[{"href":"https:\/\/launch431.eu\/it\/wp-json\/wp\/v2\/media?parent=14336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}