Waiting for the order to arrive
Usually all orders are shipped within 1-2 business days after receiving payment. Delivery in Slovenia takes approximately 1-3 business days, you can check the status of your order at any time at the link: track shipment
When your order has been shipped, you will receive a confirmation email with a tracking number and a link to track the shipment.
If more than 7 working days have passed since your order and you still have not received any tracking details, please contact us via the support form or by email. We will check the status of your package.
Contact us immediately! If the order has not yet been shipped, we can still correct the address. Once the package has been dispatched, address changes are no longer possible.
Yes, but only if the order has not yet been shipped. If you wish to change the product, quantity, or delivery information, please contact us as soon as possible.
Order & Payment
Select the product, add it to your cart, and follow the checkout process. Enter your delivery details, choose a payment method, and click “Complete Purchase.”
No. You can complete your purchase as a guest, but we recommend creating an account so you can view your order history, track shipments more easily, and complete future purchases faster.
We currently offer the following payment methods:
PayPal
Yes. Immediately after successfully placing your order, you will receive an automatic confirmation email sent to the address you provided during checkout.
All prices include VAT (unless stated otherwise). The shipping cost is displayed before completing the order and is clearly shown at checkout.
Yes. We use SSL protection, encrypted connections, and trusted payment methods. Your data is secure and is never shared with third parties.
After-Sales Support
To claim the warranty, fill out the form under the Service & Support > Warranty & Repair section. Attach your invoice and a description of the malfunction. After reviewing your case, we will contact you with further instructions.
All updates and downloadable files can be found in the Service & Support > Downloads & Upgrades section. Certain devices require an active account and a valid license.
Yes. We provide free assistance to all our customers with:
- device registration
initial activation
To get help, fill out the form in the Technical Support section.
Yes, we offer remote assistance to our customers via TeamViewer or AnyDesk. Help with registration and basic usage is free of charge. Diagnostic support is available for a fee according to our current price list.
After submitting the service request form, you will receive instructions on how to send in your device. The device will be inspected, repaired, or replaced within approximately 14 days, depending on the case. You will be regularly updated on the progress via email.
In this case, please contact us within 48 hours of receiving the package. Attach photos of the damage and the packaging. We will arrange a replacement or compensation in cooperation with the delivery service.
Visit the Service & Support > Technical Support section and fill out the form. Our specialist will contact you as soon as possible.
When you purchase a new device, you typically receive 1 or 2 years of free updates, depending on the model. After this period expires, you can purchase additional update packages.
Returns
Yes. You can return a product within 14 days of delivery, provided it has not been used, activated, or damaged. The item must be returned in its original packaging along with all included accessories.
Fill out the return request form located in the Service & Support > Returns & Claims section.
We process refunds within 5–10 working days after receiving and inspecting the returned product. The money will be refunded using the same payment method used for the original purchase.
Return shipping costs are covered by the customer, unless the return is due to an error on our part (e.g., an incorrect or damaged item). In such cases, we cover the costs.
Unfortunately, no. Devices that have been activated, registered, or used cannot be returned, as the digital activation is permanently linked to the serial number. Please contact us before activating the product if you have any questions.
In this case, please notify us within 48 hours of receiving the shipment. Attach photos of the product and the packaging so we can initiate a replacement or refund process at our expense.
No. Once a license or software update has been activated, it cannot be refunded, as it is a digital product that becomes permanently linked to your device. Please ensure you select the correct license before making your purchase.