📦 Shipping & Delivery Policy – Launch X431 EU

Last update: July 2025

1. Shipping Coverage

Launch X431 EU offers shipping to customers within the European Union and selected international destinations.

Shipping availability, delivery times, and costs depend on the destination, product availability, and shipping method selected during checkout.

2. Shipping Origin

Orders are primarily shipped from warehouses located within the European Union.

In certain cases, depending on product availability or product type, items may be shipped from alternative logistics locations.
The shipping origin does not affect the customer’s statutory rights under EU consumer protection law.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • EU delivery: typically 3–7 business days

  • International delivery: typically 7–20 business days, depending on destination and carrier

Delivery times are estimates and may vary due to external factors such as carrier delays, customs procedures, public holidays, or weather conditions.

4. Shipping Methods and Carriers

We work with reputable delivery partners, including national postal services and international courier companies such as DPD, GLS, DHL, UPS, FedEx, or equivalent logistics providers.

Once the order is dispatched, the customer receives tracking information by email.

5. Shipping Costs

Shipping costs are calculated automatically and clearly displayed during checkout before order confirmation.

The total price shown at checkout includes the product price and shipping cost.

6. Customs, Duties, and Taxes

  • EU deliveries: No additional customs duties or import taxes apply.

  • Non-EU deliveries: Local customs duties, VAT, or import taxes may apply in accordance with the laws of the destination country. These charges are the responsibility of the customer unless explicitly stated otherwise at checkout.

We do not guarantee exemption from customs charges and do not provide undervaluation or misrepresentation of shipment value.

7. Multiple Shipments

If an order includes multiple items shipped from different locations, deliveries may arrive in separate packages and at different times. The customer will be informed accordingly.

8. Receipt of Goods

Upon delivery, customers are advised to:

  • inspect the package for visible damage,

  • verify that the delivered product matches the order,

  • report any visible damage immediately to the delivery service.

If the package is visibly damaged, the customer should refuse delivery and contact us without delay.

9. Delays and Exceptional Circumstances

Delivery times may be affected by factors beyond our control, including:

  • remote delivery locations,

  • increased package weight or size,

  • stock availability,

  • customs inspections (for non-EU deliveries),

  • public holidays or extreme weather conditions.

Such delays do not constitute grounds for automatic cancellation or compensation.

10. Digital Products and Online Activation

Certain products, such as software licenses, subscriptions, updates, or online activations, do not require physical shipping.

For these products:

  • delivery is performed electronically,

  • activation typically takes 1–2 business days after receipt of required device information,

  • once activated, such products are non-refundable and non-cancellable.

11. Contact

For questions related to shipping, delivery, or tracking, please contact us via:

📧 Email: support@launch431.eu
🌐 Website: www.launch431.eu