📄 PRIVACY POLICY – Launch X431 EU

Last update: December 2025

1. Introduction

At Launch X431 EU (“Launch X431 EU”, “we”, “our”), we respect your privacy and are committed to protecting your personal data.

Launch X431 EU is a commercial brand operating within the European Union.
Online payments made via PayPal are processed by Lenkor Technology Co., Ltd., which acts as the merchant of record and payment processor for such transactions.

This Privacy Policy explains what personal data we collect, how and why we process it, how it is protected, and what rights you have under applicable data protection laws.

This policy applies to all users of the website www.launch431.eu.

2. Data Controllers

Depending on the purpose of processing, personal data may be processed by one or more of the following controllers:

1) Launch X431 EU
(brand owner, website operator, customer support)
Email: support@launch431.eu
Website: www.launch431.eu

2) Lenkor Technology Co., Ltd.
(payment processing and transaction settlement, including PayPal payments)

Each controller processes personal data only within the scope necessary for its role.

3. What Data We Collect

We process only the personal data necessary for operating the online store and fulfilling orders, including:

  • Contact data: name, email address, phone number, billing and delivery address

  • Order data: purchased products, payment method, delivery method, transaction value

  • Communication data: customer service inquiries, complaints, return requests

  • Technical data: basic technical data required for website security and anonymized analytics

  • Cookie data: as described in our Cookie Policy

4. Legal Basis and Purpose of Processing

Personal data is processed only when a valid legal basis exists:

a) Contract performance

For:

  • processing orders,

  • issuing invoices,

  • delivering products,

  • handling complaints and warranty claims.

b) Legal obligations

For compliance with accounting, tax, and consumer protection regulations.

c) Consent

With your explicit consent, we may send marketing communications.
You may withdraw consent at any time.

d) Legitimate interest

For improving website performance, security, and overall user experience.

5. Cookies

We use cookies strictly in accordance with applicable law.
Non-essential cookies are used only with your consent.

For details, please refer to our Cookie Policy.

6. Data Retention

Personal data is retained only as long as necessary:

  • order and invoicing data: up to 10 years (legal obligation),

  • marketing data: until consent is withdrawn,

  • analytics data: processed in anonymized form for a limited period,

  • complaint-related data: until resolution and statutory deadlines expire.

7. Data Sharing

Personal data may be shared with:

  • delivery service providers,

  • payment service providers,

  • external accounting or IT service providers,

  • public authorities when legally required.

For PayPal payments, personal data is shared with Lenkor Technology Co., Ltd., acting as merchant of record and payment processor.

Your data is never sold or disclosed to unauthorized third parties.

8. Your Rights

You have the right to:

  • access your personal data,

  • rectification of inaccurate data,

  • erasure (where legally permissible),

  • restriction of processing,

  • data portability,

  • objection to processing,

  • withdrawal of consent,

  • lodge a complaint with a supervisory authority.

Requests may be sent to: support@launchx431.eu

9. Data Security

We apply appropriate technical and organizational measures to protect personal data.
All website communication is secured using SSL encryption.

10. Changes to This Policy

We reserve the right to amend this Privacy Policy.
Any changes will be published on this page.