📄 GENERAL TERMS AND CONDITIONS – Launch X431 EU
Last update: July 2025
1. Introduction and Scope
These General Terms and Conditions (the “Terms”) govern the use of the online platform and webshop available at www.launch431.eu (the “Platform”), including the rights and obligations of customers and other matters related to online purchases.
The Platform operates under the commercial brand Launch X431 EU.
By registering, accessing the Platform, or placing an order, the customer confirms that they have read, understood, and accepted these Terms.
2. Customers
Products may be purchased only by persons who are at least 18 years of age.
Consumer protection provisions apply exclusively to consumers (B2C).
Purchases made by companies, sole traders, workshops, fleet operators, or other professional users (B2B) are governed by these Terms, but do not include the statutory right of withdrawal, unless explicitly agreed otherwise in writing.
3. Ordering Process and Contract Formation
A purchase contract is concluded when the customer submits an order and receives an order confirmation by email.
The order confirmation serves as confirmation that the order has been successfully received and accepted for processing.
Product availability depends on stock status. In the event that an item is unavailable, the customer will be informed without undue delay.
4. Prices and Invoicing
4.1 Price Display
All prices displayed on www.launch431.eu are stated in EUR (€)
Prices do not include shipping costs, which are clearly displayed during checkout before the final confirmation of the order.
Due to the nature of online commerce, prices may change without prior notice. The price displayed at the time of order submission is the applicable purchase price.
Prices apply equally to registered and guest users.
4.2 Issuance of Invoice
After successful order placement, the customer will receive an official electronic invoice at the email address provided during checkout.
The electronic invoice is a valid document for warranty claims, returns, and other consumer rights related to the purchase.
4.3 VAT for Business Customers
If the customer is a legal entity with a valid EU VAT identification number, VAT may be applied in accordance with Article 138 of Council Directive 2006/112/EC (reverse charge mechanism).
The VAT ID must be entered during checkout and verified via the VIES system.
If the customer does not provide a valid VAT ID or is a private individual, VAT is charged at the applicable rate.
5. Payment Methods
The Platform supports the following payment methods:
Credit / Debit Cards (Visa, MasterCard, Maestro, Diners)
Card payments are processed through secure payment gateways in compliance with SSL and PCI DSS standards. Card details are never accessible to Launch X431 EU.PayPal
PayPal payments are processed by Lenkor Technology Co., Ltd., acting as merchant of record. After successful payment, the customer is redirected back to the Platform and receives an order confirmation.Cash on Delivery (where available)
A service fee may apply and is clearly displayed during checkout.Bank Transfer (by prior agreement)
Available for selected business customers or larger orders upon request.
6. Shipping and Delivery
Orders are primarily shipped from warehouses located within the European Union.
In certain cases, the shipping location may depend on product availability.
Delivery times and shipping costs are displayed during checkout and may vary depending on destination and shipping method.
Once dispatched, tracking information is provided to the customer via email.
7. Receipt of Goods
Upon delivery, customers are advised to:
verify that the received product matches the order,
inspect the packaging for visible damage before acceptance,
report any visible damage to the delivery service immediately.
If damage is detected, the customer should not use the product and should follow the instructions provided on the Returns and Complaints page.
Original packaging must be retained until the complaint or return process is completed.
8. Complaints and Warranty
Customers may submit complaints in cases of:
non-conformity of goods,
defects or malfunctions,
warranty claims,
delivery errors,
billing errors.
Complaints may be submitted via:
email,
contact form on the Platform,
written request.
Warranty rights are governed by applicable consumer protection legislation and manufacturer warranty terms.
9. Right of Withdrawal (Consumers Only)
Consumers have the right to withdraw from a distance contract within 14 days of receiving the goods, without stating a reason.
The consumer may inspect and test the product only to the extent necessary to establish its nature, characteristics, and functioning.
The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary for such inspection.
Return shipping costs are borne by the consumer unless the product is defective or incorrectly delivered.
10. Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:
diagnostic devices, software, licenses, subscriptions, or services that have been activated, registered, or linked to a user account, vehicle, VIN, or serial number,
digital content once delivery has begun with the consumer’s express consent,
products that have been damaged or modified by the customer,
purchases made by business customers (B2B).
Once activated, such products cannot be deactivated or reused and therefore become non-returnable.
11. Refunds
Refunds are issued no later than 14 days after receipt and inspection of returned goods.
Refunds are processed using the same payment method used for the original transaction.
For PayPal payments, refunds are processed via the PayPal account used by Lenkor Technology Co., Ltd..
12. Dispute Resolution
The seller and customer shall attempt to resolve disputes amicably.
Consumers may access the EU Online Dispute Resolution (ODR) platform:
👉 https://ec.europa.eu/consumers/odr/
Launch X431 EU does not recognize any alternative dispute resolution provider as mandatory.
13. Prohibited Use of the Platform
Users must not:
interfere with website security or functionality,
upload unlawful, abusive, defamatory, or misleading content,
impersonate other persons or entities,
use automated tools to extract content,
engage in fraudulent or illegal activities.
Violations may result in suspension of access and legal action.
14. Final Provisions
These Terms are governed by applicable EU law.
Launch X431 EU reserves the right to amend these Terms at any time.
Updated versions will be published on the Platform.