Technical support and remote assistance
Whether you are a beginner or a professional, when working with advanced diagnostic devices, it is crucial to have reliable and fast technical support. With our help, you are never alone - we are here for you before, during and after your purchase!
🛠️ What do we offer as part of technical assistance?
✅ Device selection advice based on your needs (vehicles, functions, industry)
✅ Help with first-time setup:
• Device activation
• Creating a LAUNCH account
• Registration and first use
• Connecting to Wi-Fi, Bluetooth, VCI
✅ Assistance with software updates:
• Purchasing updates
• License activation
• Troubleshooting update errors
✅ Explanation of features and terminology:
• Online coding
• Service resets
• Special functions (DPF, EPB, TPMS, IMMO...)
• Active tests and Live Data display
✅ Support for accessories and modules:
• SmartLink
• SensorBox
• TPMS TSGUN
• i-TPMS, ADAS, EV kit
💻 Remote assistance – when you need a quick fix
For more complex issues we provide remote support via TeamViewer or AnyDesk. 🔐 All connections are secure, under your control, and do not allow persistent access to the device.
Procedure:
1. Fill out the form below and subscribe to technical support
2. Install TeamViewer or AnyDesk on your Android tablet
3. Send us the connection ID and password
4. Our technician will temporarily connect and help you live
📍 Usage examples:
• Device does not connect to the car
• Registration problem
• A specific function does not work
• Help with error reading and interpretation
🕒 Accessibility
Support business hours:
• 🕘 Monday - Friday: 9:00 - 17:00
• 🕐 Response usually within the same day
Do you have a problem with your device, a question about usage or need help with activation?
Fill out the form and our experts will contact you as soon as possible.
FAQ
✅ Yes – in certain cases.
Free support is available to all customers who have purchased a device from us, namely for:
Assistance with device registration
LAUNCH account activation
Assistance with application installation
Software update instructions
Basic information on use and connection (Wi-Fi, Bluetooth, VCI)
💡 Assistance with advanced diagnostics, error interpretation, online coding, DTC clearing, and the like is paid. This is a service that includes the work of a certified technician and remote access. Price negotiable depending on complexity.
We provide remote assistance via TeamViewer or AnyDesk. You send us a connection code, our technician connects and helps with settings or troubleshooting.
👉 The connection is secure and temporary – only for the duration of the session.
Usually the same day, no later than 24 hours. In urgent cases, you can contact us by phone or WhatsApp.
NO as standard, but in urgent cases by prior arrangement.
We can help you, but there is a fee. Support and warranty are only provided for devices purchased from us.
In this case, we cannot provide support. We only support original LAUNCH devices and software.
On average between 10-30 minutes, depending on the problem. In the case of more complex functions (e.g. coding), it can take longer – all by agreement.
Yes – we provide support for all official X431 series devices, CRP, Creader Elite, SmartLink, SensorBox, ADAS, EV module and accessories.
Of course. We guide you step by step through activation, registration and upgrade.