Downloads and Updates
Where can I download the Launch X431 app?
You can download it from the official Launch website (launch431.eu) or from Google Play / App Store under the name “X431”.
Is the update free?
Yes, updates are free for the first year after purchase. After that period, you can renew your license.
How can I check the software version?
In the app, tap “Settings” → “About Device” to see the system and database version.
Do I need to connect the device to Wi-Fi?
Yes, to download and install updates, the device must be connected to the internet via Wi-Fi.
What if the update fails?
Restart the app and the device, then check your internet connection. If the issue continues, please contact support.
Technical Support
Why doesn’t the device connect to the vehicle?
Check if the ignition is turned on and the connector is properly inserted. Use an OBD2 extension if the socket is hard to reach.
What should I do if the device cannot detect the vehicle?
Make sure the app is up to date and that you selected the correct brand and model. If needed, try using the universal diagnostic option.
How do I connect to the device via Bluetooth?
Go to Bluetooth settings on your phone, find the device labeled “DBScar” or “X431”, and connect. Confirm the connection inside the app.
The app is unresponsive or crashes.
Close all background apps, restart the device, or clear the Launch app cache if necessary.
Can I get remote assistance?
Yes. Contact us and we will provide remote support via TeamViewer or AnyDesk.
Warranty and Service
How long is the warranty for a Launch device?
The warranty lasts 12 months from the date of purchase and covers manufacturing defects.
What does the warranty cover?
The warranty covers hardware defects but does not include mechanical damage, water exposure, or drops.
How can I claim the warranty?
You need the invoice, serial number, and a description of the issue. Please contact our service department.
Where is the service center located?
The service center is located in Slovenia – you will receive the address and instructions once the claim is approved.
Do you provide replacement or loaner devices?
By agreement, we can provide a replacement device during the repair period.
Frequently Asked Questions (FAQ)
Does Launch X431 work with all cars?
It supports most OBD2 vehicles from 1996 onward. You can find the compatibility list on our website.
Where can I buy an original Launch device?
On our official website or through authorized partners.
Does the device work without the internet?
Basic functions work offline, but you need an internet connection for updates, registration, and some features.
Can I use the device on multiple vehicles?
Of course! The device is not tied to a single vehicle – it works with many different brands.
How long does the diagnostic process take?
Most basic diagnostic scans take between 1 and 5 minutes, depending on the vehicle.