Warranty, service and support – LAUNCH X431
When you purchase a professional diagnostic device, you also deserve professional support. We provide official warranty, fast service, and comprehensive technical support – with no complications and no hidden costs.
✅ WARRANTY
What does the 1-year factory warranty cover?
- Manufacturing defects of hardware components (mainboard, display, battery, VCI)
- Original software that stops working without a valid reason
- Errors during device registration or activation
❗ The warranty does NOT apply:
- In case of mechanical damage (drops, water damage, physical damage)
- If unauthorized software was used
- If the device underwent unauthorized service or repair
🛠️ SERVICE: Fast help when you really need it
Even the best devices occasionally need repair. Our service center provides fast diagnostics and issue resolution — in most cases within just a few days.
Service process:
- Fill out the form below
- We contact you within 48 hours with further instructions
- You send the device to our service center
- After repair, we return it together with a service report.
📬 Warranty repair form
📢 Committed to trust. Focused on your device. Whether you are a professional workshop or an independent user, you will always receive support that truly matters.
❓ Frequently Asked Questions (FAQ)
Does the warranty also apply to accessories?
Yes, original accessories are covered by the warranty.
How quickly will I receive a response to my inquiry?
Within 24 hours — usually within just a few hours.
How long does the servicing take?
On average, 2–7 working days.
Can I replace the battery myself?
No — doing so will void the warranty. Please contact us instead.
What if I have non-original (unofficial) software?
In this case, support and warranty are no longer valid.